Who we are
Aurioo is an online store at https://aurioo.com, operated by Hangzhou Culture Media Co., Ltd. You can contact us about this policy or your personal information at info@aurioo.com. Our contact address is No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China.
Shopping, orders and customer support
When you place an order or contact us, we collect the information you provide, such as your name, email address, billing and delivery addresses, telephone number, order details and correspondence. We use this information to process orders, arrange delivery, respond to requests, and handle returns or problems with an order. Order notes are optional; please do not include sensitive information that is not needed to fulfil your order.
Our store uses WooCommerce. Shopping cookies help keep track of your basket and session. If you create an account, we store the information in your customer profile so you can manage your account and order details.
Payments and delivery
Our checkout offers payment services through PayPal, including available card-payment options. Payment information is processed by the payment provider under its own privacy terms. We receive the transaction information needed to manage your order and payment status. See PayPal’s Privacy Statement.
We share the information needed to fulfil an order with delivery and other service providers involved in operating the store. For example, a delivery provider needs the recipient’s name, address and contact details. Our business operates in China and serves customers in other countries, so order processing and delivery may involve transferring information across borders.
Website measurement and cookies
Our website uses cookies and measurement tools, including Google tags and a Meta Pixel configured through PixelYourSite, to understand visits and shopping interactions and measure advertising performance. These tools may process information such as the pages visited, device and browser information, referral information and online identifiers. See how Google uses information from sites that use its services. See also Meta’s Privacy Policy.
You can manage cookies in your browser settings and review the controls provided by the relevant service. Blocking cookies may affect features such as the shopping basket, checkout or account login.
Comments and reviews
When visitors leave comments or reviews, we collect the information shown in the form, along with the visitor’s IP address and browser user agent information to help detect spam. Published reviews may display the name and review content you provide. Please do not include private order or payment details in a public review.
An anonymised string created from your email address may be provided to Gravatar to check whether you use the service. Its privacy policy is available at https://automattic.com/privacy/. After approval of a comment, your profile picture may be visible alongside it. Comments may be checked through an automated spam detection service.
Uploaded images and embedded content
If you upload an image, avoid including embedded location information or other personal details you do not want to share. Visitors may be able to download images displayed publicly on the site.
Pages may contain embedded videos, images or other content from third-party websites. Those providers may collect data, use cookies and record your interaction with their content under their own privacy policies, particularly if you are signed in to their services.
Accounts and retention
Account information is stored in your user profile. You can view and edit available profile information through your account; website administrators can also access this information to operate the store. A password-reset request may include your IP address in the reset email.
Comments and their metadata may be retained to manage moderation and follow-up comments. Order, payment-status and support records are retained for the purposes of fulfilling orders, providing support, maintaining business records and meeting applicable record-keeping obligations. Information required for administrative, legal or security purposes may need to be retained when other information is removed.
Your requests
To request access to, correction of, or deletion of personal information we hold about you, email info@aurioo.com. We may need to verify your identity before responding. Deletion requests do not include information we need to retain for administrative, legal or security purposes.