Returns within 30 days of delivery

Please contact info@aurioo.com within 30 days of receiving your order to request a return. Include your order number or proof of purchase. Contact us before sending anything back so we can confirm the return instructions.

For a change-of-mind return, items must be unused, in the condition received, and in their original packaging. Tea and other food products are not eligible for change-of-mind returns. This exclusion does not prevent you from contacting us about a damaged, defective or incorrect item.

Damaged, defective or incorrect items

If an item arrives damaged, defective or different from your order, email us with your order number and clear photographs of the item and packaging. Keep the packaging while we review the issue. Do not ship a damaged item back before receiving our instructions.

For confirmed delivery damage, defects or an incorrect item, we will arrange a replacement or refund. Aurioo will cover any return shipping we require for a confirmed issue of this kind, and any replacement shipment. We will confirm the arrangement before asking you to return the item.

Return shipping

For an approved change-of-mind return, you are responsible for return postage. Original delivery charges are not refundable for a change-of-mind return. If you pay the return carrier directly, we will not also deduct that same return postage from your refund. If we agree to provide a paid return label, we will tell you its cost before you accept it; only that agreed label cost may be deducted.

Our returns address is No. 200 Binwen Road, Changhe Street, Binjiang District, Hangzhou City, Zhejiang Province, China. Please use the instructions we provide for your order. Do not return an order to the manufacturer. We recommend a tracked service and suitable protective packaging.

Inspection and refunds

When a return arrives, we will inspect it and email you with the outcome. Approved refunds are issued to the original payment method. The time it takes for a refund to appear depends on your bank or payment provider. We will confirm the refund status by email; contact us if you need an update.

Items returned used, with missing parts or with damage not caused by our error may not qualify for a full refund. We will explain the reason and any proposed adjustment before closing the return.

Sale items and exchanges

Sale items are not eligible for change-of-mind refunds. Please still contact us if a sale item arrives damaged, defective or incorrect. Exchanges are available for confirmed damaged or defective items, subject to availability.

Gifts and questions

If you received an item as a gift, contact us with the order details so we can confirm how the return will be handled. Refunds are normally issued to the original payment method unless an alternative has been agreed.

For return instructions, delivery damage or refund questions, email info@aurioo.com.